FAQ's

Frequently Asked Questions

Got a question for us? We’re here to help!

If you don’t see your specific question answered here, you can reach out via our Contact Page.

Please allow up to 2 business days for our team to respond when using our contact form. If you require a faster response, please feel free to call us.

You can contact With Grace Therapy at hello@withgracetherapy.com.au, or call us on 0403 939 839.

Visit our Contact Page for more information.

All With Grace Therapy staff are Accredited Social Workers who have extensive training in working with children, adults and families in a range of modalities including Acceptance and Commitment Therapy, Dialectical Behavioural Therapy, Cognitive Behavioural Therapy, Solution Focused Therapy, Attachment Theory, and more.

All staff have completed a minimum of a 4-year Bachelor of Social Work degree or 2-year Master’s Degree.

Click here to read more about each of our team member’s experience and expertise.

We provide a safe and neutral space that is non-judgmental, and provides an opportunity to address challenges you may be facing by providing support, guidance, and practical skills to navigate your needs.

Research shows that talk therapy can be extremely effective and provide positive outcomes for clients.

Our sessions range from $160-$225 for individual sessions. For group, training and workshops, please Contact Us for more information.

Yes, our Accredited Mental Health Social Worker Grace will be able to provide medicare rebates through a valid Mental Health Treatment Plan (MHTP).

Our Accredited Mental Health Social Workers are also able to provide medicare rebates under a Eating Disorder Treatment and Management Plan (EDMP) (up to 40 sessions of evidence-based psychological treatment from a mental health professional)

We are a registered NDIS provider and do provide therapy and social work services that can be accessed by people with an NDIS plan — either NDIA managed, Plan Managed or Self Managed.

Yes, we offer online appointments via Zoom or via phone, depending on your preference and needs. Online appointments are particularly useful to people who have busy lives, have limited services locally, or are unable to meet in person.

Please advise if an online appointment suits you best when submitting an enquiry through our Contact Form.

You are able to self refer, have a family member, carer, or NDIS Support Coordinator refer (with your consent), but do not need a referral from a GP to book an appointment with us.

If you would like to use a Mental Health Treatment Plan or an Eating Disorder Treatment & Management Plan, you will need to provide the plan and a referral from your GP.

To contact us for an appointment, or to answer any questions you may have, email hello@withgracetherapy.com.au or call us on 0403 939 839.

Visit our Contact Page for more information.

We have some sessions available after regular business hours. Please enquire to further discuss your needs.

Yes, we do for NDIS and HCP participants! We recognise that it can be difficult for some people to access our office and offer sessions where you feel most comfortable. Whether that be your home, local community centre, library, online or via telephone.

We also offer walk and talk appointments for those who would prefer this option.

Active participation in professional supervision is a core practice standard for social workers, as outlined in the Practice Standards (AASW, 2013). Professional supervision makes a pivotal contribution toward enhancing professional skills, engaging in professional learning and ensuring quality, ethical and accountable services as per AASW Practice Standards.

Professional supervision can be provided to social workers, human service professionals and NDIS Support Coordinators.

All With Grace Therapy social workers provide supervision. 

Payment is required on the day of booking your appointment. We do not accept cash for sessions.

When booking your first session, we will ask for payment details that will be used to pay for your session. A 50% deposit will be taken upon booking your first appointment, and the remainder will be charged after your first session.

If you require a third party to pay for the sessions, it is your responsibility to speak to them prior to booking your session and confirm payment.

If you have any questions around billing, please contact us directly.

If you need to postpone or cancel your appointment, we ask that you provide 48 hours notice via phone call, text or email. You can contact With Grace Therapy at hello@withgracetherapy.com.au, or call us on 0403 939 839.

If less than 48 hours notice is provided, 50% of the total fee will be charged for late cancellation.

Failure to contact us regarding a cancellation will result in the full session (100%) fee being charged.

If you wish to provide feedback for our services, you or your representative can email hello@withgracetherapy.com.au, or call us on 0403 939 839.

If you are not satisfied with our services or do not want to talk to a With Grace Therapy representative, you can contact one of the following agencies.

Contact the National Disability Insurance Agency by:


Contact My Aged Care by:

Our accessible office is located at 449 Gympie Road, Kedron. When you arrive at our office, you will find our parking at 10 Nundah Street Kedron. From here, you can access out office by the elevator in the carpark.  From the carpark head to the lift and press G floor and we will be the first door you see.